Frequently Asked Questions

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Truity Quicken, Quickbooks and Mint Connection Update

Truity Credit Union will be upgrading their internet banking system on December 13. To ensure that your data is transitioned properly, you will need to modify your Quicken, Quickbooks, and Mint settings. Please see the proper links to the instruc...

How do I begin using Online Banking?

Visit the login page of online banking . (Use a PC for an enhanced experience.) Click on the Register link on the top right navigation. After accepting the terms and conditions, complete the next questions using the Primary Account Holder's...

How do I make a deposit using Mobile Deposit? - FAQ

Download the Truity Credit Union app thru Google Play or the Apple Store. Launch the Truity Credit Union app Click on the Plus button on the bottom of the screen Select ‘Deposit’ Endorse the back of the check and write ‘mobile deposit’ Ta...

How do I activate credit monitoring?

Credit monitoring provides protection against identity theft by monitoring your credit report for new activity. If and when any new activity occurs, you will receive an alert which has been triggered by a change in your credit file. The alert wil...

Can I open a checking account, share certificate or money market online? - FAQ

You can open a Prime Share, Simple Checking, Dividend Checking, Identity Checking, Performance Fund, and Performance Plus account online via an online form . If you are currently a member , you may open a Share Certificate , Performance Fund...

Where do I view my credit cards on mobile banking? - FAQ

Log into your mobile banking app and click Accounts. Your credit card type will be displayed along with your current balance.

How do I get to the online banking site? - FAQ

The most common way to get to the online banking site it go to  www.truitycu.org  and click "Log In" in the upper right hand corner.  If that does not work or is not available please try the following regardless of device: Visit  online.truit...

What is CURewards and how do I get started? - FAQ

What is CU Rewards ™? CU Rewards ™ is the Credit Union's rewards program offered on our Platinum Rewards and Signature Credit Cards. To find out more, visit our CU Rewards ™ page. Where do I view my CURewards™? You can register on the...

Where can I register for eStatements? - FAQ

You can sign up for eStatements at any time within Online Banking . After logging in, click on the Services tab from the navigation and then select  Continue next to the eStatement Registration option. Next, enter the email address that you ...

What is Truity Pay?

Truity Pay is Truity's new P2P (Person-to-Person) payment solution that allows you to send money to your friends, family, or colleagues. In addition, the funds can be transferred instantly if the recipient has a supported debit card (any card on ...

How do I pay someone with Truity Pay?

All you need to pay someone is a phone number or email address. The system will send a link to the recipient and the recipient follows the steps to receive the money. After your first payment, you can create an account and save your contacts for ...

How does Truity Pay work?

Truity Pay uses the debit card network to charge debit and credit accounts much like the way it works at retail stores. The money is instantly moved via debit, but there is a backup option of ACH as well.

What accounts can I make a Truity Pay payment from/to?

From: Only debit cards can be used to send money out to another account. This means that only checking accounts with an active debit card have this service available. To: Supported debit cards (including all Truity cards, and most major Debit...

Where can I access Truity Pay?

Truity Pay can be seen by going into Mobile Banking, clicking on the menu, and selecting “Truity Pay.” Once there, you can log in or send your first payment to create an account.

Does Truity Pay have a separate log on from Mobile Banking?

While Truity Pay is offered through Mobile Banking, it has a separate log on from Mobile Banking. You will be prompted to use your email as your username and create a password at the completion of your first successful payment. Once this is compl...

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