Protect Yourself from Phone Scams

• 1/4/2019

It feels like we hear about new data breaches and fraud schemes in the news every day. While these threats are increasing, Truity Credit Union is fully committed to ensuring the security of your financial and personal information. We stand firmly beside you in the fight against fraud.

Even though we use the latest technology to safeguard your personal information, anyone can fall victim to fraud. Recently we have heard of some scams involving thieves calling members, identifying themselves as Truity employees and stating that fraud has occurred on their credit or debit card. Many times, fraudsters will use these scare techniques to attempt to convince members to provide additional information such as Debit Card numbers, PINs and CVV codes located on the back of your card. Truity employees will never ask you for this information. We don’t need to know your PIN or CVV code, and we already have your account number. Hang up if someone requests these numbers. Learn more about what we’re doing and what you can do to prevent fraud in our Security Center.

REMEMBER: If you have received one of these suspicious calls and have given out your information, please contact our Card Services team at 800.897.6991 (M-F, 7:30am-6pm), so that they can take appropriate action.