More power at your fingertips.

Checks deposited into an account must be made payable to an account holder.

Mobile deposit limits are based on the type of checking account you have. These limits include a daily dollar amount and number of items deposited daily. If you have specific questions, come in or call the credit union: 800.897.6991.

After submitting the check, you will see “payment successfully scheduled” at the top of the screen. Within the Deposit Check feature, under Recent activity, you will see the status of your check. It will say one of three things:

1. Accepted. This means the image and amount of your check were accepted.
2. Rejected. This means that the item was rejected. There are multiple reasons why a check may be rejected. If you have questions, please contact us: 918.336.7662 or 800.897.6991.
3. Needs Review. This means that the check must be manually reviewed before being accepted.

You should retain the check for seven days after the deposit has posted to your account. After that time, you may shred it.

1. Tap the slideout menu and select Settings.
2. Tap Security in the menu.
3. Tap the toggle next to Touch ID.
4. Select Enable Touch ID.

1. Tap the slideout menu, and then select Settings.
2. On the Profile screen, select the pencil icon next to the end-user profile image.
3. Choose to use an existing photo or use the device's camera to take a new photo.
4. On the Move and scale screen, adjust the photo placement within the frame as desired.
5. Select Done.

Yes, you can!

You can customize a unique Dashboard set up for each of your devices. Changes to one device's Dashboard layout will not affect the arrangement on other devices. 

We think you will enjoy the convenience of:

• Single sign-on for online and mobile banking
• Consistency across all devices
• Logging in with two-factor authentication
• Adding notes, tags, and pictures to your transactions
• Manage Truity cards

Plus, check out what’s coming to our new mobile app

• Easier access to credit card, mortgage, and bill pay information
• Manage external transfers, mortgages, and multiple account profiles

You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking. There are two access points:

1) Visit our website at www.truitycu.org and click Log In to get started

2) Download the NEW mobile banking app from the Google Play or Apple Store

Note: You will not be able to access the website via old bookmarks or the previous Truity mobile banking app.  

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Yes, you will need to delete your old Truity app and download the new app. The Apple app is available on the App Store and the Android app is available on Google Play. Learn more about what the new app can do at https://www.truitycu.org/app.

To access your credit card account in digital banking:

• Log in to either digital or mobile banking
• On the dashboard, click on your credit card from the account list
• On the credit card account details page, from the options section, click on the Manage Credit Cards link
• A new window will pop up where you can manage your credit card accounts(s)

Note: You will not see your credit card transactions from the credit card page before clicking on the Manage Credit Cards link.

To access your mortgage account in digital banking:

• Log in to either digital or mobile banking
• On the dashboard, click on your mortgage from the account list
• On the mortgage account details page, from the options section, click on the Mortgage link
• A new window will pop up where you can manage your mortgage accounts(s)

Note: You will not see your mortgage transactions from the mortgage page before clicking on the Mortgage link.

Online:

When accessing on a browser, click on your name at the top right hand corner of the screen and select “Sign Out”.  You will be taken to our website homepage and your session will be closed.

Mobile:

In the mobile app, closing the app or opening another app will automatically log you out.  

Alerts will need to be re-entered in the new system. To set up alerts in digital banking:

1. Log in 
2. Select the account you would like to set up an alert for
3. Click Alert preferences in the menu or Manage alerts in mobile
4. In the Balance alerts section, select Add alert.
5. Select Above or Below, and then input a dollar amount.
6. In the Alert/Notify by field, select Email, Text message, or In-app message.
7. Select Add Alert to save the alert
8. Repeat steps for Transaction alerts

Whatever device you are on, it's easy for you to start a secure conversation with the credit union:

• Log in to digital banking via the Login button on the website or via the mobile app.
• From a desktop, click on the envelope icon in the upper right-hand corner of digital banking or select Conversation from the dashboard of mobile banking.
• Click Start a conversation or click the conversation icon on mobile.
• Type your message and click Send.

A member service consultant will respond shortly.

To transfer between two Truity accounts in digital banking:

• Log In
• Click Move Money > Transfers > Make a Transfer online or tap the slideout menu > Transfer > Make a Transfer in the mobile app
• Select your To and From account and amount
• Click More Options to change the frequency and date if desired
• Click Submit

Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.

• Log In
• Click on any account listed
• Click on Documents from the Account Details page in the options menu
• Statements and Taxes will be listed for each year available

You can change your username or password at any time in digital banking.

To change username:

• Log in 
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select Security option on the left side menu
• In the Username field select Edit
• Enter your current password when prompted
• Change your username and select Save

To change password:

• Log in 
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select Security option on the left side menu
• In the Password field select Edit
• Enter your existing password, and then enter a new password
• Select Save

You can rename any account in digital banking.

• Log in 
• Select an account from the Accounts section
• Select Settings from the options menu
• Next to the account name, select Rename
• Type the new name, and then select Save

Blocking your debit card is easy in digital banking. It's just as easy to unblock it as well!

• Log in
• Under the Card Management tile, click the toggle slider to turn the desired card off
• If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on

Alerts can be deleted at any time in digital banking.

• Log in 
• Select the account you would like to edit up an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts 
• 1. Click Edit next the alert you would like to change
  2. Click the Trashcan icon or click Remove in mobile

You can add an alert in digital banking:

• Log in 
• Select the account you would like to set up an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts
• 1. In the Balance alerts section, select Add alert.
  2. Select Above or Below, and then input a dollar amount.
  3. In the Alert/Notify by field, select Email, Text message, or In-app message.
  4. Select Add Alert to save the alert
  5. Repeat steps for Transaction alerts

Alerts can be edited at any time in digital banking.

• Log in 
• Select the account you would like to edit an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts 
• 1. Click Edit next the alert you would like to change
  2. Change your criteria for the alert
  3. Click Save
  4. To delete an alert, you can simply click the Trashcan icon or tap Remove in mobile

You can add notes, tags, and images to any transaction inside of digital banking. To begin:

• Log in
• Click on any account
• Click on Transactions (in mobile)
• Select the Transaction you wish to edit and pull up the transactions details page
• Click on the appropriate icon for one of the following:
  • Add Tags
  • Add Notes
  • Add Images
• Follow the on screen prompts to update the transactions
• Close the transaction detail page or tap < Transactions in mobile

Any tags, notes, and images attached to transactions will be accessible on all devices when you log in to digital banking in the future. 

Checks can be re-ordered through digital banking.

• Log in
• On the dashboard click on your checking account from the account list
• On the account details page, from the options section click on the Reorder checks link

You can use digital banking to pay a bill or pay a person.

• Log in
• Select Move Money > Payments or Tap Pay under your account in mobile
• If it is your first time using Payments, it will ask you to enroll, click Enroll
• Select Pay a bill or Pay a person (online only)
• Select the merchant or person you would like to pay
• Select an account to take funds from, and then input the Amount
• If you would like to set the date for the payment, Select More options and select the desired date
• Select Submit

Mobile deposit is available for all checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.

• Log in
• Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
• Click Enroll Account and go through the sign-up steps
• Once your request has been processed and approved, tap Deposit a Check 
• Enter the check amount
• Tap Continue
• Select the account to deposit to
• Take a picture of the front of the check and tap continue
• Take a picture of the back of the check and tap continue
• Verify the information and tap Submit

You can use digital banking to pay a bill or pay a person.

• Log in
• Select Move Money > Payments or tap Pay under your account in mobile
• If it is your first time using Payments, it will ask you to enroll, click Enroll
• Select Pay a person > Person to pay (To add a new person, select Add another person and fill out the necessary information)  or Select the person to pay in mobile
• Select an account to take funds from, and then input the Amount
• If you would like to set the date for the payment, Select More options and select the desired date
• Select Submit

To help ensure the safety of your personal information online, create unique IDs and passwords so that they cannot be easily guessed and never share them with anyone. The requirements for log on credentials are as follows:

Digital Banking ID:

• Must be 6-12 characters in length
• Must start with a letter
• Can contain both numbers and letters

Digital Banking Password:

• Must be 8-10 characters in length
• Must contain a minimum of 1 non-alphabetic characters
• A given character cannot appear more than 4 times in a password
• Allowable special characters: !"#$%&()+,-/;<=>?[\]^_`{|}*'

You spoke and we listened. We are now simplifying our online and mobile banking into one platform. Our new digital banking experience provides convenience with enhanced security, new features and functionality.

Convenient

• Single sign-on for online and mobile banking
• Display responds to all device sizes
• Universal experience for online and mobile banking

Secure

• Enhanced security with two-factor authentication (Text code to sign-on)
• Touch ID now available for newer Android devices

New Features

• Manage debit and credit card (activate/freeze debit card)
• Ability to access multiple accounts with a single sign-on (Account Toggle)
• Easier access to credit card, mortgage, and bill pay information

You can make transfers between your Truity accounts and other financial institutions once an external account has been verified.

To create an external transfer:

Online:

1. Click Move Money > Transfers > Make a Transfer 
2. Choose your from account
3. Choose your external to account
4. Type in your transfer amount
5. Click More Options to change the frequency and date if desired
6. Click Submit

Mobile app:

1. Tap on the slideout menu
2. Tap Transfer
3. Tap Make a Transfer
4. Choose your from account
5. Choose your external to account
6. Type in your transfer amount
7. Tap Submit

You need to clear your cache in Chrome to remove all cookies. If you need further assistance please contact us at 800.897.6991 or type Live Chat to speak with a member service representative.

When you are using the mobile app, there is not a log out button to push. You can exit the app by going to a different app or your home screen. Each time you navigate away from the app, your active session is ended, which serves the function of a log out button. When you navigate back to the app, you will be asked to re-authenticate, and if you have quick access features such as FaceID, TouchID, or passcode log on, you can gain access quickly each time.

If you want to remove the connection between your device and your account altogether, you can go to the Menu > Name > Sign out. This will remove all association between your account and the mobile device and app you are using. Each time you attempt to access the app after this, you will have to put in the full username, password, and 2-Factor authentication to authorize your account on that device.

The Apple mobile app requires a minimum version of iOS 11. The Android mobile app requires a minimum version of Android 5.0. If your device cannot install the app because of minimum version issues, you can navigate in your mobile browser to https://www.truitycu.org and tap the Login button. Here you can sign into Digital Banking and utilize most of the same functionality as the native app. You will not be able to perform mobile check deposit through the Digital Banking platform.

All Pay a Person payees you have previously set up will be listed in with the company payees in a single payee list when you attempt to make a payment. This can be found by logging in to the app, clicking the menu in the upper left-hand corner and clicking Payments.

To set up a new Pay a Person payee, simply go to the list of payees and click the + (plus sign) and select Person.

To view all available details of your loan, select your loan under the Accounts section in the mobile app or online banking to get to the details screen.

1. Log in
2. Click Move Money > Payments, or Under the Payments tile, tap Make a payment in the mobile app
3. Select the + New Payee button , or tap + in the top right corner in the mobile app
4. Verify password if necessary
5. Choose to Add a bill or Add a person, or tap Company or Person in the mobile app
6. Fill in the essential information for your payee
7. Click Submit

1. Log in
2. Click Move Money > Payments, or under the Payment tile in the mobile app
3. Select the payment you wish to cancel
4. Click Edit and the trashcan icon, or tap Delete in the top right corner in the mobile app
5. Confirm deletion

Online:

1. Log in to digital banking
2. Click Move Money > Remote deposits
3. Here you can view your deposited checks. You can click on a deposited check to see the front and back images.

Mobile App:

1. Log in to the mobile app
2. On the Deposit Check tile, tap View all
3. Under Recent activity, you should see your mobile deposits. You can tap on a deposited check to view the front and back images.

Contact your mobile provider to report the device lost/stolen. Log in to digital banking and remove the device.

1. Once logged into digital banking, click your name and then click Settings.
2. Click Security on the left side, and under the Recently used devices, remove the lost/stolen device.
3. Reset the two-factor authentication if your lost/stolen device is the device you used for one-time access code

There are many reasons a check may be rejected when being deposited remotely. You may want to check to see that the image of the check is clear, the check is made out to an account holder, and the check is filled out and endorsed.

If the problem continues, please contact us at 1.800.897.6991 or send a message to us through digital banking.

If you have more than one account with Truity, you can switch profiles within the Truity app. 

To set up:

1. In the menu, expand user information and select Add Profile
2. Enter Username and Password of the account you are wanting to add
3. Enter the two-factor authentication number you received to verify account
4. Create an account passcode
5. You can now switch between accounts!

Switch between accounts:

1. Once the initial set up is complete, you can switch between accounts at any time. 
2. In the menu, expand user information and select Switch Profile
3. Select the correct account from the profile list
4. Enter account passcode