What's great about Voice ID?

Voice ID uses over 100 unique voice characteristics, including tone, pitch, and accent, to create your one-of-a-kind voiceprint. Once you’re enrolled, we can use your voiceprint to quickly and securely verify your identity when you call Truity.

Easy

Once you're enrolled, verifying your identity on future calls takes only seconds.

Secure

Just like a fingerprint, your voice is one-of-a-kind making it a secure and reliable way to verify your identity when you call us.

Fast

Skip the verification questions and codewords! Your voiceprint will confirm your identity.

How does it work?

Enrollment

When you call, we may automatically enroll you in Voice ID to make future authentication faster and easier.

Verification

Once your voiceprint has been created, it only takes seconds to be authenticated on future calls.

Protection

If a fraudster attempts to impersonate you the system will detect discrepancies and flag the call.

Your Choice

You can opt out of Voice ID at any time. Simply let us know, and we’ll disable it.

FAQS

What is Voice ID?

Voice ID is a way for us to verify your identity, similar to using a PIN or security verification questions. Your voice, just like your...

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What are the benefits of using Voice ID?

Voice ID is faster and more secure than traditional authentication methods. Plus, there are no PINs, passwords, or security questions...

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Do I have to enroll in Voice ID?

No, you do not have to enroll in Voice ID. If you choose not to enroll in Voice ID, we will require you to add a verbal password to...

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Is Voice ID secure?

Very. We use over 100 unique identifiers to create your one-of-a-kind voice print, including tone, pitch, and accent. It can’t be...

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If I’m sick or my voice changes, will Voice ID work?

Our system adapts to natural changes in your voice, like when you’re sick. It continuously learns and recognizes your unique voice...

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Is it possible for someone to mimic me and gain access to my accounts?

Your voice print is composed of over 100 one-of-a-kind characteristics. Most of these, including physical characteristics like the size...

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What is the advantage of using Voice ID over traditional verification methods?

Voice ID is more secure than traditional verification methods because your voice is unique to you. Plus, Voice ID automatically...

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Why should I trust Voice ID?

This technology has been used successfully in real-world scenarios to protect against fraud. It’s designed to recognize your unique...

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Is there a cost associated with Voice ID?

This is a completely free service we provide to protect and simplify your experience banking with us.

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Why are you adding Voice ID now?

We’re continually searching for new ways to protect your finances and information. Scammers are always looking for ways to access your...

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Can I unenroll in Voice ID after enrolling?

Yes and all previously saved voice prints will be deleted.

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How can I enroll in Voice ID?

Just ask! Call today and your representative will help you enroll.

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What if I’m not sure if I want to enroll in Voice ID right now?

You don’t have to decide right away. If you’re unsure when asked about enrolling, just let us know you’re undecided. We’ll be happy to...

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Disclosures

View our Privacy Policy to find out how Truity collects, shares, and protects your personal information.