• Log in 
• Select the account you are needing to view
• To view all account activity, view the Activity tile or Transactions in the mobile app

Recommended browsers (current major release):

• Microsoft Edge
• Firefox
• Safari
• Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or using Chrome or Firefox.

The following types of browsers and tools are not recommended for use with digital banking:

• Beta versions
• Embedded browsers within Personal or Commercial Financial Management Software

MyFinance is a free online Financial Management Tool that allows you to track spending, set budgets, and plan your financial future by combining information and transactions from all of your financial accounts, both inside and outside the credit union. 

Learn more

Checks deposited into an account must be made payable to an account holder.

Mobile deposit limits are based on the type of checking account you have. These limits include a daily dollar amount and number of items deposited daily. If you have specific questions, come in or call the credit union: 800.897.6991.

After submitting the check, you will see “payment successfully scheduled” at the top of the screen. Within the Deposit Check feature, under Recent activity, you will see the status of your check. It will say one of three things:

1. Accepted. This means the image and amount of your check were accepted.
2. Rejected. This means that the item was rejected. There are multiple reasons why a check may be rejected. If you have questions, please contact us: 918.336.7662 or 800.897.6991.
3. Needs Review. This means that the check must be manually reviewed before being accepted.

You should retain the check for seven days after the deposit has posted to your account. After that time, you may shred it.

Courtesy Pay is an optional service the credit union offers for your checking account. By providing up to $800, we will pay merchant charges and allow you to pay us back. The small fee associated with Courtesy Pay protects you from receiving returned checks and NSF (Non Sufficient Funds) fees.

Some restrictions apply. Courtesy Pay is a non-contractual courtesy and is discretionary. Courtesy Pay may cover overdrafts as a result of checking, ATM, ACH, debit card transactions or other withdrawals. Other, less expensive protection against overdrafts may be available to you. Courtesy Pay is available on all checking accounts. 

Learn more at : https://www.truitycu.org/courtesypay

 

Bill Pay allows you to pay anyone, anywhere right from your computer or mobile phone. There is no limit to the number of bills you can pay, and this service is free to all members with a checking account. Bill Pay is offered through digital banking.

Learn more at https://www.truitycu.org/billpay.

 

Need a little extra spending money? We can help—just skip your next loan payment! Simply pay a $38 fee and use the money you would have paid on your loan for something else.

Call us at 800.897.6991.

(If you are accessing this through our chat window simply type "Live Chat" to speak with a member service representative.)

1. Tap the slideout menu and select Settings.
2. Tap Security in the menu.
3. Tap the toggle next to Touch ID.
4. Select Enable Touch ID.

1. Tap the slideout menu, and then select Settings.
2. On the Profile screen, select the pencil icon next to the end-user profile image.
3. Choose to use an existing photo or use the device's camera to take a new photo.
4. On the Move and scale screen, adjust the photo placement within the frame as desired.
5. Select Done.

Yes, you can!

You can customize a unique Dashboard set up for each of your devices. Changes to one device's Dashboard layout will not affect the arrangement on other devices. 

We think you will enjoy the convenience of:

• Single sign-on for online and mobile banking
• Consistency across all devices
• Logging in with two-factor authentication
• Adding notes, tags, and pictures to your transactions
• Manage Truity cards

Plus, check out what’s coming to our new mobile app

• Easier access to credit card, mortgage, and bill pay information
• Manage external transfers, mortgages, and multiple account profiles

You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking. There are two access points:

1) Visit our website at www.truitycu.org and click Log In to get started

2) Download the NEW mobile banking app from the Google Play or Apple Store

Note: You will not be able to access the website via old bookmarks or the previous Truity mobile banking app.  

.

There is no need to enroll in digital banking if you have previously enrolled in online banking with Truity. Log in with your existing online banking credentials on either the digital banking website or the new mobile banking app. If you are having trouble logging in, you can reset your password to recover access to your account.

If you have not previously used online banking, then you will have to go through the enrollment process.

Yes, you will need to delete your old Truity app and download the new app. The Apple app is available on the App Store and the Android app is available on Google Play. Learn more about what the new app can do at https://www.truitycu.org/app.

MyFinance is a Personal Financial Management tool that you can use online or from your mobile device. To access:

• Log in to either digital or mobile banking
• On the dashboard click on any account to go to the account details page
• On the account details page, from the options section, click on the MyFinance link

If you have not previously used MyFinance your Truity accounts will automatically sync and you can begin tracking spending, setting budgets, and planning your financial future.

To access your credit card account in digital banking:

• Log in to either digital or mobile banking
• On the dashboard, click on your credit card from the account list
• On the credit card account details page, from the options section, click on the Manage Credit Cards link
• A new window will pop up where you can manage your credit card accounts(s)

Note: You will not see your credit card transactions from the credit card page before clicking on the Manage Credit Cards link.

To access your mortgage account in digital banking:

• Log in to either digital or mobile banking
• On the dashboard, click on your mortgage from the account list
• On the mortgage account details page, from the options section, click on the Mortgage link
• A new window will pop up where you can manage your mortgage accounts(s)

Note: You will not see your mortgage transactions from the mortgage page before clicking on the Mortgage link.

Online:

When accessing on a browser, click on your name at the top right hand corner of the screen and select “Sign Out”.  You will be taken to our website homepage and your session will be closed.

Mobile:

In the mobile app, closing the app or opening another app will automatically log you out.  

 

Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.

Text banking is no longer available and has been replaced with digital banking through a more secure online and mobile experience.

Alerts will need to be re-entered in the new system. To set up alerts in digital banking:

1. Log in 
2. Select the account you would like to set up an alert for
3. Click Alert preferences in the menu or Manage alerts in mobile
4. In the Balance alerts section, select Add alert.
5. Select Above or Below, and then input a dollar amount.
6. In the Alert/Notify by field, select Email, Text message, or In-app message.
7. Select Add Alert to save the alert
8. Repeat steps for Transaction alerts

Whatever device you are on, it's easy for you to start a secure conversation with the credit union:

• Log in to digital banking via the Login button on the website or via the mobile app.
• From a desktop, click on the envelope icon in the upper right-hand corner of digital banking or select Conversation from the dashboard of mobile banking.
• Click Start a conversation or click the conversation icon on mobile.
• Type your message and click Send.

A member service consultant will respond shortly.

To transfer between two Truity accounts in digital banking:

• Log In
• Click Move Money > Transfers > Make a Transfer online or tap the slideout menu > Transfer > Make a Transfer in the mobile app
• Select your To and From account and amount
• Click More Options to change the frequency and date if desired
• Click Submit

 

Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.

• On the verification code screen click Try another way located beneath the Verify button
• Select Phone Call and click Next
• You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
• Return to the verification code screen
• Enter your access code and click Verify

If you are still having trouble, contact the credit union to ensure we have the correct phone number on file.

 

 

Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.

• Log In
• Click on any account listed
• Click on Documents from the Account Details page in the options menu
• Statements and Taxes will be listed for each year available

Credit card transactions are now available on the account details page of credit cards! The full Manage Credit Cards site is still be available, however you can now see/do all the following from your credit card account:

• Transactions: Description, Post Date and amount
• Balances: Limits, Balance and Available
• Additional Details: Payment info, interest rate and credit utilization
• Payments: The ability to make payments through transfers

Mortgage transactions are available in digital banking, however they are not present on the account details page of mortgages. To access your transactions:

• Log In
• Click on your mortgage account
• Click on the Manage Mortgages link from the options menu

This will bring up the full mortgage website that includes transactions, statements, and more.

This error is present during the log in process and typically means that your account has been locked. This can happen for a variety of reasons, but is easily resolved. Please contact us via phone or chat for assistance unlocking your account.

Phone: 800.897.6991

(If you are accessing this through our chat window simply type "Live Chat" to speak with a member service representative.)

This error is present during the enrollment process and means that the phone number you entered does not match the phone number we have on file. If you have an alternative phone number, you can try again. If you would like to update your phone number in our system or need other assistance, please contact us at 800.897.6991.

(If you are accessing this through our chat window simply type "Live Chat" to speak with a member service representative.)

You can update your phone number, email address, or primary address in digital banking.

• Log In
• Click on the User Profile icon and click Settings
• Click Edit next to your phone, email, or address (address updates are not available in the mobile app)
• Verify your password
• Edit your contact information
• Click Save

Phone and email updates will happen immediately.  All address updates will be reviewed by a member service representative and you may be contacted for additional information.

You can rearrange the order your accounts display in digital banking to reflect the sequence you want.

• Log In
• From the Accounts click on the three dots and click Organize Accounts in online or click the opposing arrows in mobile
• Drag and drop the accounts to rearrange the order
• Click Done

 

 

You are able to add accounts from other financial institutions inside your Truity digital banking. This will provide you with a display of that account, but will not allow you to perform any transactions.

To begin:

• Log In and navigate to the Accounts section 
• Select Connect Institution in the right menu or tap the + in the top right corner in mobile and select Connect Institution
• Search for or select your financial institution from the list
• Sign on to the financial institution with your username and password

 

You can change your username or password at any time in digital banking.

To change username:

• Log in 
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select Security option on the left side menu
• In the Username field select Edit
• Enter your current password when prompted
• Change your username and select Save

To change password:

• Log in 
• Select your username icon in the top right corner or menu in mobile banking
• Select Settings and then select Security option on the left side menu
• In the Password field select Edit
• Enter your existing password, and then enter a new password
• Select Save

 

 

You can rename any account in digital banking.

• Log in 
• Select an account from the Accounts section
• Select Settings from the options menu
• Next to the account name, select Rename
• Type the new name, and then select Save

Blocking your debit card is easy in digital banking. It's just as easy to unblock it as well!

• Log in
• Under the Card Management tile, click the toggle slider to turn the desired card off
• If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on

Alerts can be deleted at any time in digital banking.

• Log in 
• Select the account you would like to edit up an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts 
• 1. Click Edit next the alert you would like to change
  2. Click the Trashcan icon or click Remove in mobile

You can add an alert in digital banking:

• Log in 
• Select the account you would like to set up an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts
• 1. In the Balance alerts section, select Add alert.
  2. Select Above or Below, and then input a dollar amount.
  3. In the Alert/Notify by field, select Email, Text message, or In-app message.
  4. Select Add Alert to save the alert
  5. Repeat steps for Transaction alerts

 

Alerts can be edited at any time in digital banking.

• Log in 
• Select the account you would like to edit an alert for
• Click Alert preferences in the menu or Manage alerts in mobile
• Under Alerts 
• 1. Click Edit next the alert you would like to change
  2. Change your criteria for the alert
  3. Click Save
  4. To delete an alert, you can simply click the Trashcan icon or tap Remove in mobile

You can add notes, tags, and images to any transaction inside of digital banking. To begin:

• Log in
• Click on any account
• Click on Transactions (in mobile)
• Select the Transaction you wish to edit and pull up the transactions details page
• Click on the appropriate icon for one of the following:
  • Add Tags
  • Add Notes
  • Add Images
• Follow the on screen prompts to update the transactions
• Close the transaction detail page or tap < Transactions in mobile

Any tags, notes, and images attached to transactions will be accessible on all devices when you log in to digital banking in the future. 

 

 

Checks can be re-ordered through digital banking.

• Log in
• On the dashboard click on your checking account from the account list
• On the account details page, from the options section click on the Reorder checks link

Account transactions can only be downloaded in digital banking (excluding the Truity app).

• Log In
• Click Accounts
• In the Accounts section, select the account you like to download transactions for.
• In the Activity area, select the download icon next to the print and search icon.
• On the Download Activity window, select the Date range and File Type and click Download.

Account transactions can be searched in digital banking by amount, date, tags, etc.

Online:

• Log in
• Click Accounts
• In the Accounts section, select the account you would like to search
• In the Activity section, select the magnifying glass icon
• Click on the Search and sorting options to open Advanced Search in digital banking 
• On the Advanced Search window, you can select specific search filters and select Search

Mobile app:

• Log in
• Select your account you want to search
• Select Transactions
• Tap the magnifying glass icon
• Tap the  icon to use Advanced Search options 

Account transactions can only be printed in online banking.

• Log In
• Click the Accounts tab
• In the Accounts section, select the account 
• On the Activity section, select the printer icon. Only transactions that show in the Activity section will print.
• A print screen appears with a print preview and print configuration options.
• Using the dialog, configure the print settings and select Print.

You can use digital banking to pay a bill or pay a person.

• Log in
• Select Move Money > Payments or Tap Pay under your account in mobile
• If it is your first time using Payments, it will ask you to enroll, click Enroll
• Select Pay a bill or Pay a person (online only)
• Select the merchant or person you would like to pay
• Select an account to take funds from, and then input the Amount
• If you would like to set the date for the payment, Select More options and select the desired date
• Select Submit

Mobile deposit is available for all checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.

• Log in
• Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
• Click Enroll Account and go through the sign-up steps
• Once your request has been processed and approved, tap Deposit a Check 
• Enter the check amount
• Tap Continue
• Select the account to deposit to
• Take a picture of the front of the check and tap continue
• Take a picture of the back of the check and tap continue
• Verify the information and tap Submit

You can use digital banking to pay a bill or pay a person.

• Log in
• Select Move Money > Payments or tap Pay under your account in mobile
• If it is your first time using Payments, it will ask you to enroll, click Enroll
• Select Pay a person > Person to pay (To add a new person, select Add another person and fill out the necessary information)  or Select the person to pay in mobile
• Select an account to take funds from, and then input the Amount
• If you would like to set the date for the payment, Select More options and select the desired date
• Select Submit

 

 

For your security your account will time-out after 10 minutes of inactivity.

This error is present during the log in process and typically means that your credentials didn't match our records. Try entering your credentials one more time. If the error persists, please contact us via phone or chat for further assistance.

Contact us at 800.897.6991.

(If you are accessing this through our chat window simply type "Live Chat" to speak with a member service representative.)

This error is present during the enrollment process or when updating credentials. Click on Show Rules below the username and password field to see the credential requirements.

This error is present during the log in process and typically means that your account information does not match our records. Please contact us via phone or chat to confirm we have the correct phone number and username on record.

Contact us at 800.897.6991.

(If you are accessing this through our chat window simply type "Live Chat" to speak with a member service representative.)

An email and a phone number are required for the two-step authentication. The one-time access code will be sent via text or phone call. The phone number must match our records for the additional security layer to work correctly. 

This error is present during the log in process and typically means that our records show that you have previously created an account with us. If you forgot your username and password, on the log in page click Forgot? Follow the steps to recover your account. 

Contact us at 800.897.6991 if you need further assistance.

(If you are accessing this through our chat window simply type "Live Chat" to speak with a member service representative.)

You can pay your loan from another financial institution by using external transfers. 

To help ensure the safety of your personal information online, create unique IDs and passwords so that they cannot be easily guessed and never share them with anyone. The requirements for log on credentials are as follows:

Digital Banking ID:

• Must be 6-12 characters in length
• Must start with a letter
• Can contain both numbers and letters

Digital Banking Password:

• Must be 8-10 characters in length
• Must contain a minimum of 1 non-alphabetic characters
• A given character cannot appear more than 4 times in a password
• Allowable special characters: !"#$%&()+,-/;<=>?[\]^_`{|}*'

You spoke and we listened. We are now simplifying our online and mobile banking into one platform. Our new digital banking experience provides convenience with enhanced security, new features and functionality.

Convenient

• Single sign-on for online and mobile banking
• Display responds to all device sizes
• Universal experience for online and mobile banking

Secure

• Enhanced security with two-factor authentication (Text code to sign-on)
• Touch ID now available for newer Android devices

New Features

• Manage debit and credit card (activate/freeze debit card)
• Ability to access multiple accounts with a single sign-on (Account Toggle)
• Easier access to credit card, mortgage, and bill pay information

Yes, all existing scheduled transfers in the previous digital banking system have been moved to the new system. This includes:

External Transfers - Between Truity and other Financial Institutions

Account Transfers - Within Truity between your accounts or to other members

You can make transfers between your Truity accounts and other financial institutions once an external account has been verified.

To create an external transfer:

Online:

1. Click Move Money > Transfers > Make a Transfer 
2. Choose your from account
3. Choose your external to account
4. Type in your transfer amount
5. Click More Options to change the frequency and date if desired
6. Click Submit

Mobile app:

1. Tap on the slideout menu
2. Tap Transfer
3. Tap Make a Transfer
4. Choose your from account
5. Choose your external to account
6. Type in your transfer amount
7. Tap Submit

 

 

Yes. The Apple app is available on the App Store and the Android app is available on Google Play. Learn more about what the new app can do at https://www.truitycu.org/app.

Yes. You will be able to easily transfer money from your Truity share accounts to your Truity loans.

You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.

Yes. You will have access to up to 3 years of eStatements as well as tax documents.

Digital Banking only supports the latest versions of Microsoft Edge™, Google Chrome™, Apple^® Safari^®, and Mozilla^® Firefox^®. Please make sure to keep your browsers up-to-date to ensure safe browsing and uninterrupted access to digital banking.

Sure! The Apple app is available on the App Store and the Android app is available on Google Play. Learn more about what the new app can do at https://www.truitycu.org/app.

When you are using the mobile app, there is not a log out button to push. You can exit the app by going to a different app or your home screen. Each time you navigate away from the app, your active session is ended, which serves the function of a log out button. When you navigate back to the app, you will be asked to re-authenticate, and if you have quick access features such as FaceID, TouchID, or passcode log on, you can gain access quickly each time.

If you want to remove the connection between your device and your account altogether, you can go to the Menu > Name > Sign out. This will remove all association between your account and the mobile device and app you are using. Each time you attempt to access the app after this, you will have to put in the full username, password, and 2-Factor authentication to authorize your account on that device.

Visit https://www.truitycu.org/.

• Click the Log In button or your Truity app (available at Google Play or Apple store to download now)
• Enter your username and password
• Enter the one-time access code sent to your phone
• Read Terms & Conditions and click Accept
• You are in!

If you need further assistance please contact us at 800.897.6991 or type Live Chat to speak with a member service representative.

Currently, the only Personal Financial Management applications that Truity supports are:

• MyFinance (accessible inside of Truity online banking)
• Intuit Products – Quicken, Quickbooks, and Mint.

We DO NOT SUPPORT any of the following applications.  While some work periodically we do not have any agreement or connection with these tools and members use them at their own risk.  We advise against providing your banking credentials to any applications except the supported ones.

The Apple mobile app requires a minimum version of iOS 15. The Android mobile app requires a minimum version of Android 8.0. If your device cannot install the app because of minimum version issues, you can navigate in your mobile browser to https://www.truitycu.org and tap the Login button. Here you can sign into Digital Banking and utilize most of the same functionality as the native app. You will not be able to perform mobile check deposit through the Digital Banking platform.

You can make transfers between your Truity accounts and other financial institutions once an external account has been verified.

To add an external account :

To set up an external transfer on a desktop:

• Log In to Digital Banking
• Click Transfers
• Click +External Account to set up a new linked account
• Enter account information and submit
• Confirm a deposit amount into your other financial institution
• Finally, schedule a new one-time or recurring transfer

To set up an external transfer on the app:

• Log in and click
• Click Accounts on the left-hand menu board
• Click + button on the top right and select Make External Transfer to set up a new linked account
• Enter account information and submit
• Confirm the two deposit amounts to your other financial institution (This may take 1-3 business days to arrive. There is no longer a charge for Micro Deposits when testing a first time External Transfer.)
• Finally, schedule a new one-time or recurring transfer

**Please be aware that this connection is only to be set up with other accounts on which you are authorized.**
To verify the two trial deposits please go to: MAIN MENU (Three Horizontal Lines in Top Left Corner) > PRIMARY MEMBER'S NAME > SETTINGS > EXTERNAL ACCOUNTS.
To make a payment in Digital Banking using an External Transfer please do the following: Select TRANSFER > select FROM: other financial institution > select TO: loan > Enter Amount > SUBMIT

All Pay a Person payees you have previously set up will be listed in with the company payees in a single payee list when you attempt to make a payment. This can be found by logging in to the app, clicking the menu in the upper left-hand corner and clicking Payments.

To set up a new Pay a Person payee, simply go to the list of payees and click the + (plus sign) and select Person.

For the first time logging in to Quicken, Quickbooks or Mint after the digital banking update on 11/4/19 you will need to reconnect all accounts in order to reactivate your feed. You will need to do the following actions on Quicken:

• Log in to the new online banking system first to verify access and set up Two-Factor Authentication
• Log in to your Quicken software
• Always take a back-up of your software before performing any new action
• Find the account you wish to update
• Click the Actions option on the account
• Click Edit Account details
• Select Online Services and Reset Account or Deactivate/Reactivate account
• Ensure that you are using Express Web Connect option (Direct Connect is not supported)
• Insert your username and password
• Select how you would like to receive your one-time passcode
• Complete the setup and review your transactions

You may have to perform this action for each share on your account in order for all of them to link. Quickbooks and Mint follow the same process but have varying on screen prompts.

External Transfers are not available for international institutions. External Transfers are processed using Routing and Account numbers only.

If you would like to set up an international or domestic wire, please contact us at 800.897.6991 or type Live Chat to speak with a member consultant representative.

Text alerts or notifications set up in online or mobile banking will come from 53608.

The first time you receive an alert you will also be provided a link to terms and conditions.  This will only be present on the initial message and all future messages will simply be your alert.

To view all available details of your loan, select your loan under the Accounts section in the mobile app or online banking to get to the details screen.

If you have never set up credentials for online banking, check out this video and follow the steps for enrolling for the first time. https://youtu.be/8Yl8c84UD9M

Authy is a free mobile/desktop app for two-factor authentication that can be used to access digital banking. Download Authy for mobile or desktop.

Some advantages of the Authy app:

• Your data can be backed up to Authy's server if your phone is lost or stolen - and afterward, you can log out the old phone, too (settings: remove device).
• You will receive a push notification if someone else is trying to access your account via SMS.
• You may sync multiple devices to one account - even copy and paste a token right from the desktop Authy app into the website you need to access.
• If you are traveling, the app doesn't need an SMS with roaming charges... just use the code generated in the app.

1. Log in
2. Click Move Money > Payments, or Under the Payments tile, tap Make a payment in the mobile app
3. Select the + New Payee button , or tap + in the top right corner in the mobile app
4. Verify password if necessary
5. Choose to Add a bill or Add a person, or tap Company or Person in the mobile app
6. Fill in the essential information for your payee
7. Click Submit

1. Log in
2. Click Move Money > Payments, or under the Payment tile in the mobile app
3. Select the payment you wish to cancel
4. Click Edit and the trashcan icon, or tap Delete in the top right corner in the mobile app
5. Confirm deletion

1. Log in to digital banking
2. Click Move Money > Payments
3. Click Manage Payments on the top right
4. To print past payments, click View more from the History section. To print pending payments, click View more from the Pending section.
5. Enter your desired date range and click Search or click the Transactions drop-down and choose a term
6. Select your Category, Payees, and Status from the drop-down at the top
7. To print, select Print from the Transactions dropdown

Online:

1. Log in to digital banking
2. Click Move Money > Remote deposits
3. Here you can view your deposited checks. You can click on a deposited check to see the front and back images.

Mobile App:

1. Log in to the mobile app
2. On the Deposit Check tile, tap View all
3. Under Recent activity, you should see your mobile deposits. You can tap on a deposited check to view the front and back images.

1. Log in to digital banking
2. Select your credit card from the accounts list
3. Click Manage Credit Cards
4. Click Design Your Own Card from the Quick Links menu
5. Follow the on-screen instructions
6. Choose the card you would like to design and click Submit
7. Upload your photo or choose from the library
8. Edit your photo by zooming, rotating, or flipping the image
9. Follow the on-screen instructions to order your card
10. In 10-14 business days, you will receive your new card

Contact your mobile provider to report the device lost/stolen. Log in to digital banking and remove the device.

1. Once logged into digital banking, click your name and then click Settings.
2. Click Security on the left side, and under the Recently used devices, remove the lost/stolen device.
3. Reset the two-factor authentication if your lost/stolen device is the device you used for one-time access code

There are many reasons a check may be rejected when being deposited remotely. You may want to check to see that the image of the check is clear, the check is made out to an account holder, and the check is filled out and endorsed.

If the problem continues, please contact us at 1.800.897.6991 or send a message to us through digital banking.

You may check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code phone call or text each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code. 

In the Mobile Banking app, you can bypass the password prompt by setting up a fingerprint (or other biometric) sign-in or 4-digit security code.

We do not recommend having your browser save your password.

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.

To update your contact information in digital banking, go to “Settings” and edit your address, email and phone numbers. These changes will update your Truity account. You can also contact us at 800.897.6991 or type "Live Chat" to speak with a member service representative.

If the accounts are not available to delete in Digital Banking, please click on Support to request the deletion. One of our member consultants will be able to process the request for you.

Go to Settings in digital banking to update your information. You can access Settings through the menu in mobile banking or by clicking on your name on the top right corner in online banking.

• Once logged in to Digital Banking, you can select Messages from the mobile menu or click on the envelop icon in online banking
• To start a new secure message, click Start a Conversation
• Type your message and click Send
• A member consultant will be in contact with you to assist you

1. You can sign up for eStatements at any time within Digital Banking.
2. After logging in, click on an account in your list and then select Settings from the right menu.
3. Under one of your accounts, click the Enroll link next to Documents.
4. Click the checkbox next to Enroll all accounts and click the Save button.

If you would like to use Authy for multi-factor authentication in digital banking:

1. Please start by downloading the Authy App.
2. Next, you will need to set up your Authy account using the same phone number you used for digital banking enrollment (works best with a mobile number).
   
3. You will need to choose how you would like to receive the Authy registration code.
   
4. Enter the registration code you received either by text or phone call.
5. Then, log in to Digital Banking and choose the "Authenticator App" choice from the verification code option list and click Next.
6. Authy will send a code notification. Copy the code from the app. (Please make sure you have enabled notifications for the Authy app.)
7. Enter the code and successfully log in.

If you would like to use Authy for multi-factor authentication in digital banking:

1. Please start by downloading the Authy App.
2. Next, you will need to set up your Authy account using the same phone number you used for digital banking enrollment (works best with a mobile number).
3. You will need to choose how you would like to receive the Authy registration code.
   
4. Enter the registration code you received either by text or phone call.
   
5. Then, log in to Digital Banking and choose the "Authenticator app" choice from the verification code option list and click Next.
   
6. Authy will send a code notification. Copy the code from the app. (You will need to Allow Notifications for Authy in your settings.)
   
7. Enter the code and successfully log in.
   

If you would like to use Authy for multi-factor authentication in digital banking:

1. Please visit Authy's download page and choose your Operating System under the Desktop section and click Download and install the application.
2. Next, you will need to set up your Authy account using the same phone number you used for digital banking enrollment (works best with a mobile number) and your email.
   
   
3. You will need to choose how you would like to receive the Authy registration code.
   
4. You will receive a registration code via the method you chose on the previous step.

5. Existing Device Verification

   Text Message Verification

   Phone Verification

   
    
6. Then, log in to Digital Banking and choose the "Authenticator App" choice from the verification code option list and click Next.
   
7. The Authy Desktop app will send a code notification. (Important: the Authy app has to be running to send notifications.)
   
8. Copy the code from the app.
   
9. Enter the verification code to complete authentication.
   

To reset your account please call us at 800.897.6991, or to speak with a live member service representative, type "Live Chat" and click the Chat with Truity button.

We are working to resolve the intermittent connectivity issue. Due to high demand, you may have to wait longer than usual to access digital banking. 

We apologize for the inconvenience this may cause and we thank you for your patience.

Need information about stimulus checks? Click here.

To enroll in estatements for credit cards:

• Log in to Digital Banking
• Click on the credit card in the Dashboard,
• Click Manage Credit Cards
• Click Go Paperless

Maturity date of a CD is not currently available in digital banking, please log in to Digital Banking and send us a message, or call us at 800.897.6991..

If you are using an Android device, follow the steps below:

1. Go to account Settings
2. Select "Truity FCU"
3. Then select the option Show Balance and Activity
4. You should now see your balance

If you have additional questions, please send us a message through digital banking, or call us at 800.897.6991.

Yes, direct connect is only available for Quicken.

You can recover the account by going through the Forgot Password? steps in digital banking.

If you do not have your member number, a member consultant can help you recover your account. Call us at 800.897.6991. 

You can hide your account by logging in to digital banking. Then go to:

1. The account you wish to hide
2. Click the Settings Tile
3. Under Display options, toggle off display

 

Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.

• Log in to digital banking
• Click on any account listed
• Click on the Documents tile
• Statements and Taxes will be listed for each year available

You can change/update username, password and phone number for 2-Factor authentication code for digital banking in Account Settings.

To access Account Settings, click on your name on the top right corner or click on the slideout menu on mobile and then select Settings. In the settings page, click on Security and edit as needed.

Zelle is a completely free way to send and receive money through Truity's digital banking at almost any U.S. bank accounts typically within minutes¹.

With just an email address or mobile phone number, you can quickly, safely, and easily send and receive money with more people, regardless of their financial institution².

¹Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
² Must have a bank account in the U.S. to use Zelle.

The receiver will need to download the Zelle app from Google Play or Apple's App Store³ A to direct the funds to their account.

³ App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may apply. Check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.

 

In order to use Zelle, the sender's and recipient’s bank or credit union accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 800.897.6991 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 800.897.6991 so we can help you.

Zelle is a great way to send money to friends, family, or others you trust such as your personal trainer, babysitter, or a neighbor. If you do not know the person or are not sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend you do not use Zelle for these types of transactions, which are potentially high risk.

Zelle does not offer a protection program for any authorized payments made with Zelle - for example, if you make a purchase using Zelle, but you do not receive the item, or the item is not as described or as you expected.

First, check the payment status within your payment activity in digital banking. If the payment status is pending, the recipient may not have enrolled their mobile number or email address to receive the payment.

If the payment status is completed, then the money is already available in the recipient’s bank account. If you are not sure of the status of your payment, contact Zelle customer support at 844-428-8542.

To add Zelle service to more than one account, you must use a different email address or phone number for each enrolled account.

Keeping your money and information safe is a top priority for Truity Credit Union. When you use Zelle within our mobile app, your information is protected with the same technology we use to keep your Truity Credit Union account safe.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to Truity Credit Union so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Truity Credit Union account so you can start sending and receiving money with Zelle through the Truity Credit Union mobile app. Please call Truity Credit Union customer support toll-free at 800.897.6991 for help.

Unfortunately, if money has been sent to the wrong person we cannot issue a dispute. You can contact the receiver and request to have the money sent back to you.

Money sent with Zelle is typically available to an enrolled recipient within minutes¹.

If you send money to someone who is not enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes¹.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you are waiting to receive money, you should check to see if you have received a payment notification via email or text message. If you have not received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please call us at 800.897.6991 for assistance.

¹Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

If the funds are never claimed on the receiving end, the money will be credited back to the sending account in 14 business days.

You can send money to friends, family and others you trust² even if they have a different bank or credit union.

Since money is sent directly from your account to another person’s bank or credit union account within minutes¹, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
² Must have a bank account in the U.S. to use Zelle.

The maximum amount you can send per transaction is $500, not to exceed the daily limit of $500.

The weekly transaction limit is $1,500 and the monthly limit is $3,000. We encourage you to only send money to friends, family, or others you trust. 

You can send, request, or receive money with Zelle. To get started, log into Truity's digital banking and select “Send Money with Zelle”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”⁴. If the person you are requesting money from is not yet enrolled with Zelle, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle. If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your Truity Credit Union account, typically within minutes¹.

 

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
⁴In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your Truity account, typically within minutes¹.

If you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Truity Credit Union.
3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile phone number to ensure you receive your money.

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

 

Zelle is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle should only be used to send money to people you trust.

Neither Truity Credit Union, nor Zelle, offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
² Must have a bank account in the U.S. to use Zelle.

When you enroll with Zelle through Truity's digital banking, your name, your financial institution’s name, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Truity Credit Union).

When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle looks up the email address or mobile number in its “directory” and notifies Truity Credit Union of the incoming payment. Truity Credit Union then directs the payment into your bank account, all while keeping your sensitive account details private.

Yes! They will receive a notification via email or text message.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Truity Credit Union nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Yes, you can send and receive money within Truity's digital banking site.

To delete a payee:

• Click/tap the hamburger menu in the top left corner
• Select 'Send money with Zelle'
• Click the gear in the top right corner > Manage recipients
• Select recipient and slide to the left

To delete or edit a payee in digital banking, perform the following actions:

• Log In
• Go to Payments (located on the left-hand menu) - here you will find a list of active payees
• Click on the payee you wish to edit/delete 
• Click the Edit or Delete option in the upper right-hand corner
• You will be required to enter your password and then will be able to make the desired updates

To make a principal only payment:

1. Log In to digital banking and navigate to the Transfers screen.
2. Click on "Make a Transfer"
3. You will want to ensure that your “From” account is the account you are wanting to make a principal only payment out of.
4. Then, click the “To” box, and click on the loan you would like to make a principal only payment to.
5. Specify the amount you would like to make your principal only payment for in the “Amount” section.
6. Finally, click the “More Options” button at the bottom, and change the “Type” from regular to “Principal-Only”
7. After you have ensured that all of your information entered is correct, click "Submit" to make your Principal Only Payment.

*Please note that Principal only payments may only be made on demand and may not be set up as reoccurring payments.

*You may also not make principal only payments on Mortgage Loans. For any Principal only Payments on mortgages please call or visit one of our Truity Credit Union locations.