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Truity Credit Union Blog > September 2024 > Introducing Video Chat

Introducing Video Chat

  • 9/12/2024

We’re thrilled to bring our members an all-new way to connect with us!

Now you can chat with a Truity Member Consultant from virtually anywhere via Video Chat! Simply click or tap the blue camera icon on our homepage, and a Member Consultant will be there to assist you with your account needs.

More than Video Chat:

  • Document Review and Signing
  • Identity Verification
  • Check Your Loan Status
  • Get Digital Banking Support
  • Open a Savings Account
  • Apply for a Credit Card or Loan
  • Mortgage Loan Consultations

With Video Chat, you can conduct more account operations from wherever you are and bring the branch to you! It’s perfect for opening accounts, applying for loans, signing loan documents, receiving digital banking assistance, filing fraud disputes, and much more. Try it out today—we can’t wait to see you!

Thinking about applying for a mortgage or pre-qualification but don’t want to come to a branch? We now have dedicated mortgage specialists on Video Chat ready to help with all your home loan needs.

In-Branch Video Chat: Video Chat is currently available at our Houston Phillips 66 branch. In-branch Video Chat offers all the same great benefits of online Video Chat, with a larger touch screen. If you need specialized help or just want to skip the line, in-branch Video Chat offers a great alternative.

Using Video Chat requires a compatible smartphone or a computer with a webcam and microphone. You may mute your microphone or turn off your video at any time during the call.

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New & Exclusive Charlie Hustle Debit Cards

Truity has partnered with Charlie Hustle to offer co-branded spirit debit cards! Sign up today and get $25 for you, and $25 for KC Charities!

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